Clawdbot treats **one direct-chat session per agent** as primary. Direct chats collapse to `agent:<agentId>:<mainKey>` (default `main`), while group/channel chats get their own keys. `session.mainKey` is honored.
All session state is **owned by the gateway** (the “master” Clawdbot). UI clients (macOS app, WebChat, etc.) must query the gateway for session lists and token counts instead of reading local files.
- In **remote mode**, the session store you care about lives on the remote gateway host, not your Mac.
- Token counts shown in UIs come from the gateway’s store fields (`inputTokens`, `outputTokens`, `totalTokens`, `contextTokens`). Clients do not parse JSONL transcripts to “fix up” totals.
- Inbound contexts may still use `group:<id>`; the provider is inferred from `Provider` and normalized to the canonical `agent:<agentId>:<provider>:group:<id>` form.
- Reset triggers: exact `/new` or `/reset` (plus any extras in `resetTriggers`) start a fresh session id and pass the remainder of the message through. If `/new` or `/reset` is sent alone, Clawdbot runs a short “hello” greeting turn to confirm the reset.
- Send `/status` as a standalone message in chat to see whether the agent is reachable, how much of the session context is used, current thinking/verbose toggles, and when your WhatsApp web creds were last refreshed (helps spot relink needs).
- Send `/compact` (optional instructions) as a standalone message to summarize older context and free up window space. See [/concepts/compaction](/concepts/compaction).