crm.clientright.ru/ticket_form/check_claim_status.py

#!/usr/bin/env python3
"""
Проверка статуса жалобы в базе данных
"""
import asyncio
import asyncpg
import json

# Параметры подключения к БД
POSTGRES_HOST = "147.45.189.234"
POSTGRES_PORT = 5432
POSTGRES_DB = "default_db"
POSTGRES_USER = "gen_user"
POSTGRES_PASSWORD = "2~~9_^kVsU?2\\S"

CLAIM_ID = "bddb6815-8e17-4d54-a721-5e94382942c7"

async def check_claim_status():
    """Проверяет статус жалобы"""
    conn = None
    try:
        conn = await asyncpg.connect(
            host=POSTGRES_HOST,
            port=POSTGRES_PORT,
            database=POSTGRES_DB,
            user=POSTGRES_USER,
            password=POSTGRES_PASSWORD
        )
        
        # Запрос статуса жалобы
        query = """
        SELECT 
            id,
            status_code,
            payload->>'claim_id' as claim_id,
            payload->>'current_doc_index' as current_doc_index,
            jsonb_array_length(COALESCE(payload->'documents_required', '[]'::jsonb)) as documents_required_count,
            jsonb_array_length(COALESCE(payload->'documents_uploaded', '[]'::jsonb)) as documents_uploaded_count,
            jsonb_array_length(COALESCE(payload->'documents_skipped', '[]'::jsonb)) as documents_skipped_count,
            payload->'documents_required' as documents_required,
            payload->'documents_uploaded' as documents_uploaded,
            payload->'documents_skipped' as documents_skipped,
            created_at,
            updated_at
        FROM clpr_claims
        WHERE id::text = $1
           OR payload->>'claim_id' = $1
        ORDER BY updated_at DESC
        LIMIT 1
        """
        
        row = await conn.fetchrow(query, CLAIM_ID)
        
        if not row:
            print(f"❌ Жалоба с claim_id '{CLAIM_ID}' не найдена")
            return
        
        print("=" * 80)
        print(f"📋 Статус жалобы: {CLAIM_ID}")
        print("=" * 80)
        print(f"ID в БД: {row['id']}")
        print(f"Status Code: {row['status_code']}")
        print(f"Claim ID: {row['claim_id']}")
        print(f"Current Doc Index: {row['current_doc_index']}")
        print(f"\n📊 Статистика документов:")
        print(f"  - Требуется документов: {row['documents_required_count']}")
        print(f"  - Загружено документов: {row['documents_uploaded_count']}")
        print(f"  - Пропущено документов: {row['documents_skipped_count']}")
        print(f"\n📅 Даты:")
        print(f"  - Создано: {row['created_at']}")
        print(f"  - Обновлено: {row['updated_at']}")
        
        documents_required = row['documents_required'] if isinstance(row['documents_required'], list) else (json.loads(row['documents_required']) if isinstance(row['documents_required'], str) else [])
        documents_uploaded = row['documents_uploaded'] if isinstance(row['documents_uploaded'], list) else (json.loads(row['documents_uploaded']) if isinstance(row['documents_uploaded'], str) else [])
        documents_skipped = row['documents_skipped'] if isinstance(row['documents_skipped'], list) else (json.loads(row['documents_skipped']) if isinstance(row['documents_skipped'], str) else [])
        
        if documents_required:
            print(f"\n📄 Требуемые документы:")
            for idx, doc in enumerate(documents_required):
                doc_obj = doc if isinstance(doc, dict) else json.loads(doc) if isinstance(doc, str) else {}
                print(f"  {idx}. {doc_obj.get('name', doc_obj.get('id', 'unknown'))} (id: {doc_obj.get('id', 'unknown')})")
        
        if documents_uploaded:
            print(f"\n✅ Загруженные документы:")
            for doc in documents_uploaded:
                doc_obj = doc if isinstance(doc, dict) else json.loads(doc) if isinstance(doc, str) else {}
                print(f"  - {doc_obj.get('id', 'unknown')}: {doc_obj.get('file_name', 'N/A')}")
        
        if documents_skipped:
            print(f"\n⏭️ Пропущенные документы:")
            for doc in documents_skipped:
                doc_obj = doc if isinstance(doc, dict) else json.loads(doc) if isinstance(doc, str) else {}
                group_idx = doc_obj.get('group_index', 'N/A')
                print(f"  - {doc_obj.get('id', 'unknown')} (group_index: {group_idx}): {doc_obj.get('name', 'N/A')}")
        
        print("\n" + "=" * 80)
        
        # Определяем, что должно происходить дальше
        status = row['status_code']
        uploaded = row['documents_uploaded_count'] or 0
        skipped = row['documents_skipped_count'] or 0
        required = row['documents_required_count'] or 0
        
        print(f"\n🔍 Анализ статуса:")
        if status == 'draft_docs_complete':
            print("  ✅ Все документы обработаны (загружены или пропущены)")
            print("  📝 Должно происходить: формирование заявления (wizard generation)")
        elif status == 'draft_docs_progress':
            print("  ⏳ Документы загружаются")
            remaining = required - uploaded - skipped
            print(f"  📊 Осталось обработать: {remaining} документов")
        elif status == 'draft_new':
            print("  🆕 Новая жалоба, только описание")
        elif status == 'draft_claim_ready':
            print("  ✅ Заявление готово к отправке")
        else:
            print(f"  ⚠️ Неизвестный статус: {status}")
        
    except Exception as e:
        print(f"❌ Ошибка: {e}")
        import traceback
        traceback.print_exc()
    finally:
        if conn:
            await conn.close()

if __name__ == "__main__":
    asyncio.run(check_claim_status())