101 lines
3.3 KiB
Python
101 lines
3.3 KiB
Python
"""
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Claims API Routes - Обработка заявок
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"""
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from fastapi import APIRouter, HTTPException
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from .models import (
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ClaimCreateRequest,
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ClaimResponse,
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TicketFormDescriptionRequest,
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)
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import uuid
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from datetime import datetime
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import json
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import logging
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from ..services.redis_service import redis_service
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from ..config import settings
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router = APIRouter(prefix="/api/v1/claims", tags=["Claims"])
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logger = logging.getLogger(__name__)
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@router.post("/create", response_model=ClaimResponse)
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async def create_claim(claim: ClaimCreateRequest):
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"""
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Создать новую заявку
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Принимает данные формы и создает заявку в системе
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"""
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try:
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# Генерируем ID и номер заявки
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claim_id = str(uuid.uuid4())
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claim_number = f"ERV-{datetime.now().strftime('%Y%m%d')}-{claim_id[:8].upper()}"
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# TODO: Сохранить в PostgreSQL
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# TODO: Отправить в очередь RabbitMQ для обработки
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# TODO: Интеграция с CRM
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return ClaimResponse(
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success=True,
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claim_id=claim_id,
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claim_number=claim_number,
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message=f"Заявка {claim_number} успешно создана"
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)
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except Exception as e:
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raise HTTPException(
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status_code=500,
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detail=f"Ошибка при создании заявки: {str(e)}"
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)
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@router.get("/{claim_id}")
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async def get_claim(claim_id: str):
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"""Получить информацию о заявке по ID"""
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# TODO: Получить из БД
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return {
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"claim_id": claim_id,
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"status": "processing",
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"message": "Заявка в обработке"
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}
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@router.post("/description")
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async def publish_ticket_form_description(payload: TicketFormDescriptionRequest):
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"""
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Публикует свободное описание проблемы в Redis канал ticket_form:description
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(слушается воркфлоу в n8n)
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"""
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try:
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channel = payload.channel or f"{settings.redis_prefix}description"
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event = {
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"type": "ticket_form_description",
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"session_id": payload.session_id,
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"claim_id": payload.claim_id,
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"phone": payload.phone,
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"email": payload.email,
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"description": payload.problem_description.strip(),
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"source": payload.source,
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"timestamp": datetime.utcnow().isoformat(),
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}
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logger.info(
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"📝 TicketForm description received",
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extra={"session_id": payload.session_id, "claim_id": payload.claim_id},
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)
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await redis_service.publish(channel, json.dumps(event, ensure_ascii=False))
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logger.info(
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"📡 TicketForm description published",
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extra={"channel": channel, "session_id": payload.session_id},
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)
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return {
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"success": True,
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"channel": channel,
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"event": event,
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}
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except Exception as e:
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logger.exception("❌ Failed to publish ticket form description")
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raise HTTPException(
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status_code=500,
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detail=f"Не удалось опубликовать описание: {e}"
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)
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